KBO for 4 weekends of December Registration Failed!

 

We love watching at home it's our weekend family bonding. ABS-CBN, Channel 2 introduced a new technology they called "ABS-CBN, TVPlus" It provides every home a better Digital TV Signal a leverage from the traditional analog TV experience Filipinos in the the Philippines are getting before.

When it was introduced recently it gives Filipinos a free TV access from the following channels ABS-CBN Channel 2, ABS-CBN Sports + Action, Cinemo "Hari ka rito", Yey, Knowledge Channel, DZMM Teleradyo, O Shopping, Asia Novela Channel, Movie Central, Jeepney TV,  and Myx.

But there's just one channel which was also recently offered to viewers  "KBO" which can only be access when you register for only P30. KBO viewing experience will be seen every weekend that features 5 different movies.

This December ABS-CBN TVplus offered a showing of "KBO for 4 weekends of December" that could be achieve by texting KBO99 (space) your KBO Box ID number, and send it to 2366.

We never wanted to miss this wonderful offer so we registered.

KBO Registration Screened Cap, December 2, 2018 Sunday, 8:05am 

By looking at it, we received a confirmation. But my wife was complaining that the same day she made a registration what was appearing on our KBO channel was just a black picture on our TV screen.

We experienced this at the time when we registered during the "ABS-CBN Ball" and the viewing experience was shown after an hour. 

The KBO channel in order to appease the viewers gave two weeks "FREE NO REGISTRATION" anymore access to KBO Movie Marathon.

The first week was okay, but the second week, I made a call again to raise the concern.

This actually gave me expenses which cause me P100 plus because the call took more than 10 minutes to resolved the problem.

Today, we are experiencing it again. I tried seeking the help of their operator to raise the concern.

The process was at first I was informed that the call will be recorded and that they're asking if this is okay with me. I do understand this, so we continue.

I was asked for my box ID number and gave it.

Was also asked for my name and then verified my mobile number.

Going back to the main concern reason for making the call, the operator named "Sharm" or "Charm" maybe, after verifying some details told me that "we were not registered due to insufficient fund on my mobile phone and that the concern should be raised to my service provider."

That information given to me...shocked me. Mainly because, I registered as a postpaid user under "Smart" communications.

And again, the fact that we received a valid confirmation from 2366. What?!

The operator again put me on hold while the call expenses inconvenience is on going. 

But during the call, while the operator told me to stay on the line, prior to the second call I made, I accidentally pressed the dropped call instead of putting it on speaker phone.
I called the operator again, and just got lucky and spoke with the same operator.
What made my temper raised was that Sharm or Charm (the operator), was asking the same questions, my box ID number which I recently just gave her. From that conversation I know exactly where it would leads so I told her that all this information was just given to you earlier and that earlier to be specific was just given in a minute after our conversation was cut.

Since, Sharm or Charm, wasn't successful on pursuing the act, she just told me to screened cap the confirmation we received from KBO. By what looking at personally the website where I can send the request, forgetting about the idea that it should be part of her spiel.

I decided to end the conversation by making a spiel saying something like..."Salamat at nagawan ninyo ng solusyon ang aming problema" (We are thatnkful that you were able to assist us fully with our concerns). 

This is the same problem that KBO is experiencing with every member of the family who would want to access channel. But this is the same problem which gave them a very poor remarks on their subscribers.

There was another number that you can send in your concern but to address the call, the operators were calling a day after you texted your concern. And sometimes, which I experience personally, somebody already called me, the following day from KBO there will be another call again.

Do they " KBO" doesn't have a system that would trace if the call or text has actions taken or it was resolved already? From this perspective, I don't see any.

KBO, you need to understand that you are providing a service, meaning this should be working all the time a promise to your many subscribers that on top of everything there should always be..."a hundred percent CUSTOMER'S SATISFACTION! 

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The blog about KBO  registration experience was made not to give a wrong impression about the service but mainly it was done to also give subscribers a warning if this situation happens to them and to KBO to take action on this.

If you wish to have a communication with me...the line is open.