Booking at Zen Rooms

We've been looking at rooms available through BOOKING (dot) COM a number of times but it was our very FIRST TIME to TRY booking at the hotel EMPHASIZING a tag line..."ZEN ROOMS Sleep Well, Pay Less".


THE LOCATION

Since our stay is confirmed on our way on the 3rd of May I called the hotel.
I made a call past 2 in the afternoon, a sleepy receptionist whom I caught YAWNING answered the phone. I even started greeting..."GOOD AFTERNOON IS THIS ZEN ROOMS?"
This was because the HOTEL RECEPTIONIST lack TELEPHONE ETIQUETTE.
I started asking for HOTEL exact location in BONI, I was enlightened about it through certain landmark location mentioning ROBINSONS FORUM.
We locate it and later on found ourselves walking, it was far from the landmark and it requires a number of steps going there.

After paying for the AGREED upon ROOM RATE we also PAID for  a SECURITY DEPOSIT amouting P1000.


ZEN ROOMS ROOM

We were given a CARD not a KEY at 2720. Not so much to EXPECT a BED and a separate CR with TV, MICROWAVE OVEN, REFRIGERATOR, A DINING TABLE but there was no SINGLE SPOON nor MUGS inside. This was a bit AWKWARD for you have to call the hotel to REQUEST for those.

Our tummies were hungry so after dropping all our things...we left for lunch.
In fairness, there was existing FAST FOOD CHAINS and RESTAURANT within the area...a walking distance and to NOTE there's more with a few more WALKS inside the Robinsons Forum.

Then we went back right away to at least feel our stay at the hotel.
I was actually fixing some of my things when suddenly the KIDS SCREAMED.
I said WHY? they said there's a COCKROACH and pointing it to the direction where it was CRAWLING inside the CR.
A few more minutes there's a FEW MORE CRAWLING.

Upon checking my e-mail I was asked if how was so far our stay at ZEN ROOMS.
This gave me the very opportunity to put everything on writing our COMPLAINTS staying at their room.

One of their customer service representative gave us feedback on this...

A few minutes after our SENT e-mail...we HEARD somebody KNOCKING on our ROOM.
They IMMEDIATELY moved us to the NEXT ROOM, room 2721.

Much of my concern is this, did they not CHECK this before they send us there? Because if ZEN ROOMS did...then there's no INCIDENT like this.

In room 2721, It was the same type of ROOM but there was no SINGLE insect there.

Since we never wanted to ruin our stay at the hotel...we moved on because that particular day was my youngest SPECIAL DAY!


ZEN ROOMS AMENITIES

The kids and the family enjoyed SWIMMING. We made a visit on weekday so EXPECT that there's no VOLUME of GUESTS coming in. So were like, in our own SANCTUARY.
I just admired their CR with locker rooms, clean and well-maintained.

I just don't have the chance to personally visit the GYM which was supposedly on my BUCKET LIST due to time constraint. 

ALL GOOD THINGS MUST COME TO AN END

The following day we checked-out. 

We TRIED to inquire about our OTHER CONCERN which was how can we get a hold of the MONEY they took us from our VISA CARD.

We were told that they're just only going to PUT ON HOLD that money...but still it WASN'T RETURN to us until the time we checked out at ZEN ROOMS.

There was even a VERBAL DENIAL from the receptionist that it wasn't ZEN ROOMS who hold our money...and that BOOKING (dot) COM was the one CAPABLE OF DOING it.

But TRY TO LOOK AT THIS...

But we CHECKED over and over again until this very day.

I just couldn't put the grab copy of our bank statement (due to some privacy concerns) which proves that we were DEBITED with the same amount of our stay...and that MONEY was still on-hold after we made an inquiry about it.

We are still WAITING for our MONEY to go back. 

For those who are READING this MAKE SURE that before leaving the HOTEL you have your MONEY BACK.

After this experience, I don't know...NEXT TIME we will be booking at HOTELS and SEARCH ENGINES that is TRUE with their SERVICE and PROMISE.